Booking cancellation policies
We offer several cancellation policies that vary depending on length of stay or the price of the premium paid.
Our policies do not cover last-minute cancellations outside of the booking terms, COVID-19 related or otherwise.
Therefore we recommend our guests always take out comprehensive travel insurance for any trips.
If you are booking via any platform such as Airbnb or Booking.com, then please read the cancellation policy of the platform in which you are booking.
Our standard cancellation policies do not cover for cancellations arising from the risk of COVID-19 and associated government measures, such as:
– A guest catches covid or has to self isolate and therefore is unable to travel
– The government advises against travel to the destination
– The destination is closed to tourists
– Quarantine is required
It is our guests’ responsibility to make sure they know the latest travel and health regulations before travelling.
While we will try our best to help our guests amend their booking dates if their travel is affected by COVID19, this is not always possible and therefore we advise our guests to take out comprehensive travel insurance for the duration of their trip.
Palm Villa Cancellation Policy
If guests wish to cancel, we refund 50% of the booking value, up to 90 days before the arrival date. Should guests cancel within 90 days of the arrival date, the booking will be non-refundable.
Should more flexible cancellation terms be important to guests please speak to our Travel Advisors as they may be able to negotiate more flexibility, especially outside of peak season, or recommend alternatives with more flexibility.
Frequently asked questions
Can I cancel my booking and how do I do this?
Before cancelling, please ensure that you have read and understood the specific cancellation policy that applies to your booking. This can be found on the Palm Villa website or the listing page on the platform before you book, and is also available in your booking confirmation email.
Our cancellation and refund policies vary, and may offer full, partial or no refund depending on how close your cancellation is to your check-in date and your chosen destination. In order to cancel your booking, you must get in touch with us via email or phone.
Please note that until you have received a cancellation confirmation from us, your booking will not be cancelled.
How long does it take to receive a refund?
Refunds can take up to 14 days, depending on the location of your booking and your bank’s processing times. It’s important to note that we are only able to refund back to the original bank account or credit card used for the booking. You will receive confirmation of your refund in writing after it has been processed.
Can I change the dates of my existing booking?
Possibly. In order to make a change to your existing booking, you will need to get in touch with us. We will make a change request to the villa, chalet or home owner on your behalf, and get in touch as soon as possible with the outcome. If your desired dates are not available, or the owner is unable to accommodate a date change, your original booking dates and terms remain.
Will the price of the booking be the same if I postpone my booking to a later date?
It depends. Our rates vary throughout the year, depending on the booking season. We will be able to provide new pricing information, should there be any changes, and the rate will be calculated on your newly selected dates.
I need to change or cancel my booking! When do I notify you of this?
To avoid unnecessary charges if you want to change a booking; please ensure you have read your individual cancellation policy, as refunds and changes can vary depending on the notice period of your booking.
For villa and chalet bookings you must let us know prior to 90 days of your check-in date