Enjoy peace of mind when you need it most
At Palm Villa, we want to help our guests enjoy peace of mind when booking their stay with us.
Guest wellbeing and safety
Guest wellbeing and safety will always be paramount to us at Palm Villa. As per our Housekeeping & Guest Safety Commitment, we ensure that our professional housekeeping staff are trained to the highest levels in hospitality, following best practices when it comes to sanitization, so our guests can rest assured that anyone staying at Palm Villa will arrive to a sparkling clean villa in line with Covid regulations ready for guests’ arrival.
Our dedicated concierge and service teams are available 24/7 to advise and assist you on all matters regarding home and guest safety; from help arranging medical care to directing you to local test points, please do not hesitate to get in touch with us at any point
Exceptional circumstances
If a guest cannot travel because of exceptional circumstances, we will do our best to accommodate changes to the booking, however as we work with a range of suppliers and platforms, this is not always possible.
We therefore always recommend our guests be covered by comprehensive travel insurance.
Travel insurance
Depending on where our guests are located, we are happy to recommend two top-quality travel insurers to provide complete cover for your trip: Battleface or Travel Guard.
Both of these fantastic companies offer comprehensive cover for delays and cancellations caused by Covid19.
Booking cancellation policies
We offer several cancellation policies that vary depending on several factors.
Guests can view the cancellation policy for palm villa via the link below.
We will ensure all guests are always aware of their cancellation policy options before booking.
